Help Centre
Frequently asked questions.
Browse answers about trade accounts, delivery, ordering, pricing and returns. If you cannot find what you need, our UK team is on hand to help.
Trade Accounts
Eligibility, applications, discounts and account management.
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Delivery
Lead times, charges, site deliveries and nationwide coverage.
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Ordering
Placing orders, quotes, BOQs and bulk requirements.
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Pricing
Trade rates, price match, VAT and project pricing.
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Returns
Refunds, damaged goods, collections and timeframes.
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