1. Where we deliver
We deliver nationwide across mainland England, Wales, and Scotland. We do not currently deliver to Northern Ireland or the Isle of Man. Deliveries to the Highlands, Islands, and offshore postcodes may incur a surcharge and a longer lead time — we will confirm any surcharge in writing before dispatch.
2. Delivery charges
- Standard mainland UK delivery: a flat rate of £24.99 per order.
- Orders over £500 (excluding VAT): complimentary standard delivery.
- Northern Ireland: not available — we are unable to supply or deliver to Northern Ireland postcodes (BT).
- Isle of Man: not available — we are unable to supply or deliver to Isle of Man postcodes (IM).
- Highlands, Islands, and offshore: quoted on request.
- Timed slots, HIAB lifts, and crane offloads are available on request and quoted separately.
3. Lead times
Most in-stock items are dispatched within 1–3 working days and delivered within 3–7 working days. Bespoke, cut-to-size, or special-order items have a lead time confirmed at the point of order. Lead times start from the working day after payment has cleared.
4. Delivery windows
At checkout you can choose a preferred date and an anytime, morning, or afternoon window. Windows are indicative and subject to stock availability, routing, and weather. We will confirm the scheduled delivery date by email or telephone before dispatch.
5. On the day of delivery
- An adult must be present at the delivery address to receive and sign for the goods.
- Most deliveries are kerbside only. Please ensure safe, legal access for an articulated or rigid lorry.
- Inspect your delivery on arrival. Sign the delivery note as "damaged" or "unchecked" if you cannot inspect every item.
- Notify us of any damage, shortage, or incorrect items within 48 hours of delivery, with photographs.
6. Missed or refused deliveries
If we attempt delivery and no one is available, or the site is unsafe or inaccessible, we may charge a re-delivery fee. Repeated missed deliveries may result in your order being returned to the supplier and a restocking charge applied.
7. Risk and title
Risk in the goods passes to you on delivery. Title passes once we have received payment in full for the order.
8. Returns
For information on returning items, damaged goods, refunds, and restocking charges, please see our Returns Policy.
9. Contact
Questions about a delivery: sales@materialsstoreonline.com.
MaterialsStoreOnline Ltd (trading as Materials Store Online), 54 Reigate Drive, Derby, DE22 4EP. Company No. 17225220 · VAT No. GB 529 5258 64.